Modern chatbots are a solid 6.5 — but we need to strive for the perfect 10

The race for chatbot supremacy certainly doesn’t produce the heightened tension of the space race, but there’s definitely an unofficial international competition going on and it’s fascinating to watch. For those keeping score, the United States is hanging onto a slim lead, China is gaining fast ground, and most of Europe is close behind. Among industries, financial services continues to hold a commanding advantage over telecom in terms of sophistication, breadth, and usefulness due to the transactional nature of the majority of banking transactions. Enterprise, banks, and financial institutions use Chatbots to reduce cost, improve speed, and improve success rate.…

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